Box Status

Resolved [Major] Issue with Admin Events API

We are currently investigating an issue affecting Admin Events API. Some users may experience delayed event notifications. We will provide more information as soon as it is available.

Resolved Community and Support Site Issue

Our Community and Support Site at https://support.box.com is currently experiencing issues resulting in the degradation of our support channel workflows and ability to post updates in our Community Forums. We are monitoring resolution with a third-party vendor and will update here as soon as resolution is confirmed. We apologize for any inconvenience.

Resolved [Major] Issue with Uploads, Downloads

We are currently investigating an ongoing issue affecting the Uploads, Downloads, and Preview. We will provide more information as soon as it is available.

Resolved [Major] Service Degradation - Public API, Downloads, Collections, Notifications, Annotations & Conversion.

We are investigating reports of an issue impacting Public API, Downloads, Collections, Notifications, Annotations, Conversion. We will provide updates here as soon as possible.

Resolved [Major] Issue with Uploads, Downloads, Preview and Box Notes

We are currently investigating an ongoing issue affecting the Uploads, Downloads, Preview and Box Notes. We will provide more information as soon as it is available.

Resolved [Minor] Impact to Uploads and Downloads

We have identified an issue related to uploads and downloads and are taking steps to remediate. The impact is isolated to a small subset of customers that use Box Zones.

Resolved [Minor] Missing Events in Exported User Activity Reports from the Admin Console

We are investigating an issue impacting User Activity Reports run by Admin/Co-Admins in the Admin Console. Exports of these reports may be missing events starting around November 9th, which does not match what is displayed in the Admin Console. We will provide another update by 5pm Pacific today or at the next change in status.

Resolved [Critical] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads

We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Logging in and accessing content may also be impacted. We will provide more information as soon as it is available.

Resolved [Major] Issue with Box Drive and Box Sync

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.

Resolved [Minor] Issues with Email Notification Delivery

We are currently investigating an issue with sending notification emails for confirmation, uploads, downloads, previews, deletes, and comments. The affected email types are not currently being sent, but are still being queued for delivery. We will provide more updates as soon as possible.