Outage in BrainPOP

Store Checkout Issues

Resolved Minor

July 19, 2021 - Started almost 3 years ago - Lasted 8 months
Official incident page

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Outage Details

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

Latest Updates ( sorted recent to last )

MONITORING almost 3 years ago - at 07/19/2021 09:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 07/19/2021 08:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 07/19/2021 08:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 07/19/2021 07:54PM

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

Latest BrainPOP outages

404 Errors playing some movies - 4 months ago

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Site Slowness - over 1 year ago

Site Issues - over 3 years ago

Site Performance Issues - over 3 years ago

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