Outage in Braze

Issue affecting APIs, Data Processing, and Message Sending

Resolved Minor
April 14, 2022 - Started about 2 years ago - Lasted 8 minutes
Official incident page

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Outage Details

We've identified an issue that is causing increased API error rates, Data Processing delays, and Message Sending delays across multiple clusters. Remediation steps are being taken and service is in the process of restoring, but still degraded.
Components affected
Braze Data Processing Braze Data Processing Braze Data Processing Braze SDK Data Collection Braze SDK Data Collection Braze Data Processing Braze REST APIs Braze Outbound Messaging Braze Outbound Messaging Braze REST APIs Braze SDK Data Collection Braze SDK Data Collection Braze SDK Data Collection Braze Data Processing Braze REST APIs Braze REST APIs Braze REST APIs Braze Outbound Messaging Braze Outbound Messaging Braze Outbound Messaging
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/14/2022 08:21AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/14/2022 08:18AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/14/2022 08:08AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 04/14/2022 08:07AM

We've identified an issue that is causing increased API error rates, Data Processing delays, and Message Sending delays across multiple clusters. Remediation steps are being taken and service is in the process of restoring, but still degraded.

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