Outage in Braze

Braze Support unavailable for some users

Resolved Minor

February 17, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Braze is aware of an issue causing some users to be unable to access the Braze Support page through the "Get Help" drop down menu in the dashboard to raise support tickets. We are actively investigating the issue. In the meantime, users can raise a ticket and reach out to Braze Support by emailing: support@braze.com.

Components affected

Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/17/2023 03:37PM

This incident has been resolved.

All users are now able to access the Braze Support Page and raise tickets.

IDENTIFIED about 1 year ago - at 02/17/2023 02:40PM

The issue has been identified and we are currently implementing a fix.

INVESTIGATING about 1 year ago - at 02/17/2023 02:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/17/2023 11:29AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/17/2023 11:28AM

Braze is aware of an issue causing some users to be unable to access the Braze Support page through the "Get Help" drop down menu in the dashboard to raise support tickets.

We are actively investigating the issue.

In the meantime, users can raise a ticket and reach out to Braze Support by emailing: support@braze.com.

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