Outage in Braze

Networking issue impacting Dashboard and Outbound Messaging in APAC and South America regions

Resolved Minor
May 31, 2023 - Started 4 months ago - Lasted 35 minutes
Official incident page

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Outage Details

Braze has identified an issue impacting our network provider Cloudflare in the APAC and South America region. Dashboard users in the impacted region may experience errors or performance degradation when loading images in the dashboard. End-users in the region may experience issues or performance degradation when accessing messages that contain images.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/31/2023 09:47AM

This issue has been resolved, and all systems are operating normally.

MONITORING 4 months ago - at 05/31/2023 09:21AM

Cloudflare has confirmed a fix has been implemented for the issue. Braze Engineers are continuing to monitor the issue.

IDENTIFIED 4 months ago - at 05/31/2023 09:14AM

Braze has identified an issue impacting our network provider Cloudflare in the APAC and South America region.

Dashboard users in the impacted region may experience errors or performance degradation when loading images in the dashboard.

End-users in the region may experience issues or performance degradation when accessing messages that contain images.

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