Number of Incidents
0 outages
Since last incident
241 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Brightpearl.
Minor · 8 months ago · lasted about 4 hours
Slow loading and allocation times
We are aware of an issue which is causing slow page loading times and order allocations for some customers. This is currently being investigated.
Minor · 8 months ago · lasted about 3 hours
There are several US regional accounts experiencing slow loading times when navigating in Brightpearl. We apologize for any inconvenience this has on your current workflow and appreciate your patience as we investigate this issue further.
Minor · 9 months ago · lasted about 24 hours
Delay in Shopify orders downloading into Brightpearl
We are currently seeing a 30 minute to 1 hour delay in Shopify orders downloading into Brightpearl. Orders are eventually coming in, but delayed. We are investigating the cause now and will update here when we have identified the source of the issue and begin a fix.
Minor · 9 months ago · lasted about 5 hours
Channel Alerts page failing to load
Channel Alerts are failing to load at the moment. When attempting to load these pages, you will see a white screen appear and the alerts will not load. We have identified an error in our logs across all accounts experiencing this, and are actively working to solve this issue. We will update here when we have further information, and apologize for any inconvenience this may cause.
Minor · 11 months ago · lasted about 3 hours
We are currently investigating reports of slow performance while navigating the site
Minor · 11 months ago · lasted about 23 hours
We are currently investigating a degradation of service in regards to Amazon order processing within Brightpearl. We will update you with additional information as soon as it becomes available to us.
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