Brightpearl Status

Resolved Slowness and whoops errors

We are currently investigating an issue with users experiencing slowness and intermittent whoops errors when using Brightpearl.

Resolved Orders from channels not downloading

We are currently investigating an issue with some orders not downloading from Shopify, Magento or BigCommerce.

Resolved Automation

Some new orders are not being picked up by Automation. Our development team have identified the issue and are working on a fix.

Resolved Issue with creating manual orders

We are aware of an issue resulting in a blank screen when attempting to create a new order in the Brightpearl back office.

Resolved Shipstation Delays

We are experiencing delays with Brightpearl orders flowing into ShipStation, although not a full outage. Please do not click the resync button in ShipStation as it will cause more delays.

Resolved Shipstation 503 Errors

The issue has been identified and a fix is being implemented.

Resolved ShipStation 503 (Server Unavailable) Error.

We have identified a known issue with the ShipStation Integration and are in the process of fixing this.

Resolved Automation Outage

We're investigating an issue with automation rules not functioning for US accounts

Resolved WMS (Warewolf) "Whoops" errors on "receive & put away" pages

We are aware of this issue and are currently investigating.

Resolved Reports of intermittent timeouts / 504 errors

We are investigating reports of intermittent timeout issues for some Brightpearl users in the EUW region.