This chart provides user-reported problems for Brightpearl in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Brightpearl status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Brightpearl outages and possible affected you.
Minor Resolved · 3 days ago · lasted about 3 hours
There are several US regional accounts experiencing slow loading times when navigating in Brightpearl. We apologize for any inconvenience this has on your current workflow and appreciate your patience as we investigate this issue further.
Minor Resolved · about 1 month ago · lasted about 24 hours
We are currently seeing a 30 minute to 1 hour delay in Shopify orders downloading into Brightpearl. Orders are eventually coming in, but delayed. We are investigating the cause now and will update here when we have identified the source of the issue and begin a fix.
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Minor Resolved · about 1 month ago · lasted about 5 hours
Channel Alerts are failing to load at the moment. When attempting to load these pages, you will see a white screen appear and the alerts will not load. We have identified an error in our logs across all accounts experiencing this, and are actively working to solve this issue. We will update here when we have further information, and apologize for any inconvenience this may cause.
Minor Resolved · 2 months ago · lasted about 3 hours
We are currently investigating reports of slow performance while navigating the site
Minor Resolved · 2 months ago · lasted about 23 hours
Amazon Order Issue
We are currently investigating a degradation of service in regards to Amazon order processing within Brightpearl. We will update you with additional information as soon as it becomes available to us.
Minor Resolved · 2 months ago · lasted about 16 hours
Amazon Orders Not Downloading into Brightpearl
Some clients are reporting that Amazon orders are not downloading into Brightpearl at this time. Those affected appear to be all FBM orders. We are actively working to investigate and solve this issue. We apologize for any inconvenience this may cause, and will update here with more information.
Minor Resolved · 3 months ago · lasted about 4 hours
eBay Orders, Inventory, and Channel Issues
We have found an issue with our eBay connector where orders are not downloading, inventory is not updating, and eBay channels are no longer visible in the channels dropdown menu. Our engineers are troubleshooting the cause at the moment. We will provide any further updates as soon as possible.
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