Outage in Broadvoice

Unavailability of services in BHive since 11:44PST

Resolved Major

January 18, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected The estimated time for resolution is 1h

Components affected

Broadvoice Call Processing Broadvoice Website

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/18/2023 09:30PM

The issue was fully identified and resolved. We will now follow-up with a full root cause analysis, implementing the necessary measures to safeguard against future incidents. We will provide a RFI document to all customers who solicit via our Tech Support teams.

MONITORING over 1 year ago - at 01/18/2023 08:26PM

We have identified and fixed the root cause, services are fully online, we are now actively monitoring the situation

INVESTIGATING over 1 year ago - at 01/18/2023 08:06PM

The team has identified the root cause and is now working to solve the incident

INVESTIGATING over 1 year ago - at 01/18/2023 08:05PM

We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected
The estimated time for resolution is 1h

Latest Broadvoice outages

Incident Alert: Issue with Bhive Portal Authentication - 3 days ago

Investigating Issue with failing calls - 4 days ago

Incident Alert: Investigating Issue co-l1-cloud2 - 15 days ago

Incident Alert: Investigating Issue with PT CLOUDs - Difficulties hearing the customers on receiving calls. - 18 days ago

Delays in Bhive Voicemail and Faxes - 23 days ago

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