Is Builder Prime Down?

Builder Prime status is operational

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Users are not reporting problems in Builder Prime

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Builder Prime problems reported by users

This chart provides user-reported problems for Builder Prime in the last 12 hours. It's a collection of user reports from different sources.

Latest Builder Prime Outages

We continuously monitor the official Builder Prime status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Builder Prime outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
43 Days since last incident

Minor Resolved · about 1 month ago · lasted about 2 hours

Latency with TSYS gateway causing some credit card transactions to fail

The TSYS gateway is currently experiencing some intermittent latency and causing some credit card transactions to fail. Most of them are going through fine, but some are failing intermittently. If you notice it is failing with an error message, please wait for some time and try again. This has a global impact and we are monitoring the status here: https://status.transactiongateway.com/ This does not impact ACH.

Minor Resolved · started 3 months ago

System Slowness

The app is currently experiencing slowness. We are working on the issue and will update soon.

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Minor Resolved · started 3 months ago

System Slowness

We are currently investigating system slowness issues.

Minor Resolved · started 4 months ago

Slowness in Builder Prime app

We are currently experiencing some performance issues. We are investigating and will update again shortly.

Minor Resolved · started 4 months ago

Intermittent Email Issues

Our email provider is experiencing intermittent issues with sending emails. If you receive an error when sending, please try again as the issues are intermittent. This does not impact emails sent using the Gmail integration. We are closely monitoring the situation with our provider.

Minor Resolved · started 5 months ago

E-Signature Issues

Our e-signature service provider is currently experiencing some issues. Requests related to e-signatures may be slow or failing as a result. We are closely monitoring the situation with our provider and will provide another update shortly.

Minor Resolved · started 5 months ago

Some users cannot access the app

There are some upstream DNS issues that seem to be impacting access to the app for some users. It seems that accessing from a phone that is disconnected from Wifi will work around the issue for now. We are investigating further and whether than can be other mitigations while our provider works to resolve the issue.

Builder Prime Components Status

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Frequently Asked Questions

Is Builder Prime down right now? What is Builder Prime current status?
Builder Prime seems to be up and running. We've updated the status 2 minutes ago.
Was Builder Prime down today?
Builder Prime is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Builder Prime, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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