Is Butler Down?

Butler status is operational

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Users are not reporting problems in Butler

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Butler problems reported by users

This chart provides user-reported problems for Butler in the last 12 hours. It's a collection of user reports from different sources.

Latest Butler Outages

We continuously monitor the official Butler status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Butler outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
115 Days since last incident

Minor Resolved · started 4 months ago

Custom Model Extraction Failure

An underlying service responsible for serving API endpoints related to custom model extraction is failing to complete. We're currently investigating mitigations and fix to this issue

Minor Resolved · started 11 months ago

Degraded performance while extracting documents

We are seeing degraded performance from one of our Cloud Providers. This is causing some documents to take 2-10 minutes to process. We are actively working with them to root cause and resolve this issue.

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Minor Resolved · started about 1 year ago

Increased error rates in extraction results API

Extraction results endpoint was noticed to erroneously return an empty API response for doc types that underwent a deep train. Root cause has been identified, and a fix is in the process of being deployed

Minor Resolved · started about 1 year ago

Cloud Provider Outage

Our cloud infrastructure provider is having a major outage and our services have been impacted. We are seeing increased error rates to our extraction API. We are investigating mitigations and workarounds along with monitoring their status.

Minor Resolved · started over 1 year ago

UI Login Issues

One of the service providers we rely on for authentication, Auth0, is currently experiencing a minor outage. This may cause login to fail in some cases. We are monitoring the situation, and will update this page as soon as it's been resolved. We apologize for any inconvenience. API Token based REST API calls remain unaffected.

Minor Resolved · started almost 2 years ago

Login Outage

Butler uses Auth0 to manage Authentication. Due to this major incident from Auth0: https://status.auth0.com/incidents/zvjzyc7912g5, users were not able to login reliably. This outage affected both the Web App as well as the Rest API given they both use the same login system.

Butler Components Status

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Frequently Asked Questions

Is Butler down right now? What is Butler current status?
Butler seems to be up and running. We've updated the status 2 minutes ago.
Was Butler down today?
Butler is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Butler, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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Butler outage? How can I monitor Butler?
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