Is Butler Down?
Butler status is operational
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Butler problems reported by users
This chart provides user-reported problems for Butler in the last 12 hours. It's a collection of user reports from different sources.
Latest Butler Outages
We continuously monitor the official Butler status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Butler outages and possible affected you.
Minor Resolved · started 4 months ago
Custom Model Extraction Failure
An underlying service responsible for serving API endpoints related to custom model extraction is failing to complete. We're currently investigating mitigations and fix to this issue
Minor Resolved · started 11 months ago
Degraded performance while extracting documents
We are seeing degraded performance from one of our Cloud Providers. This is causing some documents to take 2-10 minutes to process. We are actively working with them to root cause and resolve this issue.
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Minor Resolved · started about 1 year ago
Increased error rates in extraction results API
Extraction results endpoint was noticed to erroneously return an empty API response for doc types that underwent a deep train. Root cause has been identified, and a fix is in the process of being deployed
Minor Resolved · started about 1 year ago
Our cloud infrastructure provider is having a major outage and our services have been impacted. We are seeing increased error rates to our extraction API. We are investigating mitigations and workarounds along with monitoring their status.
Minor Resolved · started over 1 year ago
UI Login Issues
One of the service providers we rely on for authentication, Auth0, is currently experiencing a minor outage. This may cause login to fail in some cases. We are monitoring the situation, and will update this page as soon as it's been resolved. We apologize for any inconvenience. API Token based REST API calls remain unaffected.
Minor Resolved · started almost 2 years ago
Login Outage
Butler uses Auth0 to manage Authentication. Due to this major incident from Auth0: https://status.auth0.com/incidents/zvjzyc7912g5, users were not able to login reliably. This outage affected both the Web App as well as the Rest API given they both use the same login system.
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Frequently Asked Questions
- Is Butler down right now? What is Butler current status?
- Butler seems to be up and running. We've updated the status 2 minutes ago.
- Was Butler down today?
- Butler is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Butler, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Butler and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
- Butler outage? How can I monitor Butler?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Butler and get alerts in real-time when Butler has outages.
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- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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