Outage in Calix

Investigating issues with CSC search correctly representing new subscriber creations, or existing subscriber updates

Resolved Minor

January 31, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/01/2022 12:15AM

This incident has been resolved.

MONITORING about 2 years ago - at 01/31/2022 11:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 01/31/2022 10:00PM

The corrective actions are continuing, and the new estimated time of resolution is 3:00 PM, PST.

IDENTIFIED about 2 years ago - at 01/31/2022 07:18PM

We have identified the appropriate corrective actions and are working to implement them. The current estimated time of resolution is 2:00 PM PST. Should there be any change in status this post shall be updated to reflect it.

IDENTIFIED about 2 years ago - at 01/31/2022 05:06PM

The issue has been identified and we are currently working to implement a fix.

For additional color and discussion regarding this matter, please see this thread in the Calix Community:

https://community.calix.com/s/question/0D54u00008B41e6CAB/issues-with-csc-search-correctly-representing-new-subscriber-creations-or-existing-subscriber-updates

INVESTIGATING about 2 years ago - at 01/31/2022 03:55PM

We are currently investigating this issue.

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