Outage in Calix

Intermittent connectivity between Calix CPE and Calix Telemetry Service.

Resolved Minor

August 10, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently reviewing issues with intermittent connectivity between Calix CPE and Calix Telemetry Service. As a result, you may see systems showing in a Degraded state due to no connectivity to Calix Telemetry Service, as well as missing data from features relying on this platform( ie. QoE, Topology, Command IQ, Edge Suites, Historical WiFi Data). Additional discussion regarding the matter and status updates can be found on the Calix Community : https://community.calix.com/s/feed/0D54u00008lWLpGCAW

Components affected

Calix Support Cloud (calixcloud.calix.com) Calix Deployment Cloud Calix CommandIQ

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/10/2022 07:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/10/2022 05:30PM

We have identified the issue and we are implementing a fix.

INVESTIGATING over 1 year ago - at 08/10/2022 04:41PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/10/2022 03:51PM

We are currently reviewing issues with intermittent connectivity between Calix CPE and Calix Telemetry Service.

As a result, you may see systems showing in a Degraded state due to no connectivity to Calix Telemetry Service, as well as missing data from features relying on this platform( ie. QoE, Topology, Command IQ, Edge Suites, Historical WiFi Data).

Additional discussion regarding the matter and status updates can be found on the Calix Community :
https://community.calix.com/s/feed/0D54u00008lWLpGCAW

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