Outage in CallRail

Issues with call status not reflecting properly

Resolved Minor
January 24, 2023 - Started about 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

During a period from 10:15am to 11:15am call statuses were likely to be inaccurate. This issue has been fixed. However, some existing call data from that time may continue to be inaccurate while our team investigates.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/25/2023 02:07PM

We've confirmed that the incident was limited in scope as originally reported and will provide post-mortem details on impact when available.

MONITORING about 1 year ago - at 01/24/2023 11:37PM

We have identified a small number of calls that are not displaying on the website and are working on a solution. All calls were routed correctly, but we're investigating reporting.

MONITORING about 1 year ago - at 01/24/2023 05:29PM

During a period from 10:15am to 11:15am call statuses were likely to be inaccurate. This issue has been fixed. However, some existing call data from that time may continue to be inaccurate while our team investigates.

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