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We've confirmed that the incident was limited in scope as originally reported and will provide post-mortem details on impact when available.
We have identified a small number of calls that are not displaying on the website and are working on a solution. All calls were routed correctly, but we're investigating reporting.
During a period from 10:15am to 11:15am call statuses were likely to be inaccurate. This issue has been fixed. However, some existing call data from that time may continue to be inaccurate while our team investigates.
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