Outage in CallRail

Intermittent slow page loads in the app dashboard

Resolved Minor

April 03, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware that some users are experiencing slow page loads in the app dashboard and are investigating the issue. Call routing is unaffected, however, Lead Center customers may experience issues handling calls.

Components affected

CallRail Application Dashboard CallRail Lead Center

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/03/2023 07:32PM

This incident has been resolved.

Please note that while not initially reported as an impact, some customers may have seen delays in processing of transcripts and related functionality.

MONITORING about 1 year ago - at 04/03/2023 05:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 04/03/2023 04:49PM

We are aware that some users are experiencing slow page loads in the app dashboard and are investigating the issue.

Call routing is unaffected, however, Lead Center customers may experience issues handling calls.

Latest CallRail outages

Call Failures for Some Tracking Numbers - 1 day ago

Application Delays - 11 days ago

Call Log intermittently failing to populate - 11 days ago

Issues with Lead Touchpoint Creation - about 1 month ago

Sign-in Issues on CallRail Web Application - about 1 month ago

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