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Resolved Catchpoint Portal Issue
We are aware of an issue accessing the Catchpoint Portal from certain locations in India (Chennai, Hyderabad, Bangalore). This is due to an issue with our CDN provider (see here for more information: https://status.fastly.com/incidents/mph1q3fg84bs). As a workaround, customers can use the portal being served out of our CDN in China which is the closest to the India location: https://portal.3gl.net.cn. We will post updates as we receive more information.
Resolved Dallas area provider network outage
Around 17:02 ET, one of our providers had a network outage in the Dallas area, our systems failed over as expected, some of our clients might experience delayed data or a small data gap at the time of the failover, we are monitoring the situation and will provide updates here as they become available. Please contact us at [email protected] if you have any questions. Thanks.
Resolved Synthetic data processing delayed
Due to a misconfiguration, data processing was delayed starting 11:30 AM EDT, we have identified the issue and rolled out a fix. Some clients might see a gap in their Synthetic data for up to 40 minutes. Please contact us at [email protected] if you have any questions.
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