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Catchpoint Outages
Minor Incident China Capture system issue
We are investigating a connectivity issue with the system that captures and stores HTTP Headers and Screenshot data in China region. During this time it intermittently failed to capture the headers and screenshots. We have re-routed traffic of such data and working with our provider to troubleshoot the issue. All other test performance data was captured and the rest of the systems worked properly.
Maintenance Incident Chrome 97 Preview deployment
We have set Chrome 97 as the Chrome Preview version. It has been deployed to all public nodes, so tests set as 'Preview' will begin using it immediately. Enterprise Node customers can request for Chrome 97 to be pushed to their nodes by opening a ticket with Catchpoint Support. We will promote this version to be the Chrome Stable version soon, see here (https://support.catchpoint.com/hc/en-us/articles/360001241291) for more information.
Resolved Minor New user invitation emails are not going out intermittently
We’re actively troubleshooting an intermittent issue where new users are not receiving invitation emails. We’ll post here as more updates are available. Please contact us at [email protected] if you have any questions. Thanks.
Resolved Minor Charting issue from 5:22 to 5:30 EDT
A partial interruption to performance charting occurred from 5:22 EDT to 5:30 EDT. The root cause has been identified and service has been fully restored for most customers; a small subset of customers might still experience the issues while we deploy the fix. Please contact us at [email protected] if you have any questions.
Resolved Minor Portal login issue
We are investigating a login issue with the portal, we will post more updates here as they become available. Please contact us at [email protected] if you have any questions.
Catchpoint Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
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Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Profiles
Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
For every team in your company
Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
Customer Support
Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
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Step 1 Create an account
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Frequently Asked Questions
- Is Catchpoint down today?
- Catchpoint seems to be up and running. We've updated the status 4 minutes ago.
- I'm having issues with Catchpoint, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Catchpoint is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Catchpoint has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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