Number of Incidents
0 outages
Since last incident
208 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Central 1.
Major · 7 months ago · lasted about 5 hours
Alert! - RESOLVED: Toronto Data Center Degraded Service | INC153997
The Secure Site (www.secure.central1.com) is currently unavailable. Technical support is investigating. We will provide an update by 12:15 p.m. PT (3:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Major · about 1 year ago · lasted about 4 hours
Alert! - INC146386 – Several Central 1 Services Unavailable
Central 1 is aware that several services are unavailable affecting Online Banking, eTransfers, PaymentStream Direct... Technical teams are investigating with a high priority. We will provide an update by 8:30 am PT (11:30 am ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Major · about 1 year ago · lasted about 4 hours
Alert! - Rogers Communications Network Outage
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Minor · over 1 year ago · lasted about 1 hour
INC144329 Mobile App Remote Deposit Capture Service Disruption
Please note that we are currently experiencing a service disruption with the mobile app Remote Deposit Capture (RDC) feature . Users may receive a 'Service Not Available' error message after taking both front and back pictures of a cheque and clicking on the continue button. We are actively investigating and an update will be provided by or before May 29th 7 a.m.PT (10 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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