Outage in Central 1

ALERT! - INC141367 Issues With 2SV Login

Resolved Major

March 12, 2022 - Started about 2 years ago - Lasted 17 days
Official incident page

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Outage Details

Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members may be prompted to re-enroll 2SV upon login. Some members may be unable to complete the registration and would either need to retry, or contact their Credit Union to reset their account in RSA Increased Authentication admin. We are actively investigating and an update will be provided by or before 2:30 pm P.T. ( 5:30 pm E.T.) Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Critical/High Priority Incident Alert Central 1 MemberDirect Retail (MDi/MDo)

Latest Updates ( sorted recent to last )

INVESTIGATING about 2 years ago - at 03/12/2022 08:09PM

Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members may be prompted to re-enroll 2SV upon login.

Some members may be unable to complete the registration and would either need to retry, or contact their Credit Union to reset their account in RSA Increased Authentication admin.

We are actively investigating and an update will be provided by or before 2:30 pm P.T. ( 5:30 pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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