Outage in Central 1

Resolved: INC141702- Wires Processing Instability

Resolved Minor

March 23, 2022 - Started about 2 years ago - Lasted 6 days
Official incident page

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Outage Details

Central 1 has been informed by our vendor Expertus that they are experiencing network instability with their Ottawa data center which is critical for sending\receiving wires. Outgoing wires have been received by Central 1, however not sent out to other Financial Institutions. We are receiving regular updates from Expertus and will provide an update at 6:30 a.m. PT (9:30 a.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Wire Transfers Central 1 Critical/High Priority Incident Alert

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/23/2022 02:33PM

Expertus has restored network connectivity to their Ottawa datacentre.

Wires are now being sent and received.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING about 2 years ago - at 03/23/2022 01:54PM

Central 1 is in constant communication with Expertus in regards to the network instability they are experiencing with their Ottawa datacentre.

We will provide an update at 8 a.m. PT (11 a.m. ET) or sooner if the datacentre issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING about 2 years ago - at 03/23/2022 12:44PM

Central 1 has been informed by our vendor Expertus that they are experiencing network instability with their Ottawa data center which is critical for sending\receiving wires.

Outgoing wires have been received by Central 1, however not sent out to other Financial Institutions.

We are receiving regular updates from Expertus and will provide an update at 6:30 a.m. PT (9:30 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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