Outage in Central 1

Resolved - Alert! - INC143046 - Scotiabank Unable to Send Evening Exchange Files for Automated Funds Transfer (AFT)

Resolved Minor

April 29, 2022 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Central 1 has been advised by Payments Canada that Scotiabank is experiencing internal system issues and missed sending AFT files to other financial institutions during the evening AFT exchange window. This means AFT items coming from Scotiabank to Central 1 that should have been in the CR040428/ON040428 and CR0104209/ON010429 files have not been included in the respective files. The estimated time of their recovery is unknown at this time, and missed transactions will be sent in the first AFT exchange window following the resolution of their system issues. In addition, Payments Canada has advised that this disruption has affected Scotiabank's ability to post transactions to customer accounts in accordance with the 2-hour funds availability. We will provide updates as we receive them. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Automated Funds Transfers

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 04/29/2022 05:28AM

Payments Canada has advised that Scotiabank continues to experience internal issues and are still unable to send AFT files to all financial institutions for the evening exchange.

We will provide an update on this incident by 5 a.m. PT (8 a.m. ET), April 29.

MONITORING almost 2 years ago - at 04/29/2022 04:23AM

Central 1 has been advised by Payments Canada that Scotiabank is experiencing internal system issues and missed sending AFT files to other financial institutions during the evening AFT exchange window. This means AFT items coming from Scotiabank to Central 1 that should have been in the CR040428/ON040428 and CR0104209/ON010429 files have not been included in the respective files.

The estimated time of their recovery is unknown at this time, and missed transactions will be sent in the first AFT exchange window following the resolution of their system issues.

In addition, Payments Canada has advised that this disruption has affected Scotiabank's ability to post transactions to customer accounts in accordance with the 2-hour funds availability.

We will provide updates as we receive them.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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