Outage in Central 1

INC144329 Mobile App Remote Deposit Capture Service Disruption

Resolved Minor

May 29, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Please note that we are currently experiencing a service disruption with the mobile app Remote Deposit Capture (RDC) feature . Users may receive a 'Service Not Available' error message after taking both front and back pictures of a cheque and clicking on the continue button. We are actively investigating and an update will be provided by or before May 29th 7 a.m.PT (10 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 Deposit Anywhere™ (RDC)

Latest Updates ( sorted recent to last )

INVESTIGATING almost 2 years ago - at 05/29/2022 01:47PM

Central 1 teams are engaged and actively troubleshooting. This incident also affects Branch Capture.

An update will be provided by or before May 29th 8 a.m.PT (11 a.m. ET).

INVESTIGATING almost 2 years ago - at 05/29/2022 12:42PM

Please note that we are currently experiencing a service disruption with the mobile app Remote Deposit Capture (RDC) feature . Users may receive a 'Service Not Available' error message after taking both front and back pictures of a cheque and clicking on the continue button. We are actively investigating and an update will be provided by or before May 29th 7 a.m.PT (10 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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