Outage in Central 1

INC146038 - Rogers customers with 2SV may be unable to login

Resolved Major

July 08, 2022 - Started almost 2 years ago - Lasted 5 minutes
Official incident page

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Outage Details

Please be advised that there is nationwide Rogers Network outage. Customers with 2SV via SMS on a Rogers phone number won't be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, that will still function. If the customer does not have an email option, they may call in to have their 2SV reset so they can setup an email. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 Forge 2.0 Online Banking Central 1 MemberDirect Retail (MDi/MDo) Central 1 Forge 2.0 Small Business Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 MemberDirect Small Business (MDSB) Central 1 Forge 2.0 Mobile Central 1 Critical/High Priority Incident Alert Central 1 Increased Authentication & Risk Engine (RSA)

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 07/08/2022 04:35PM

Please be advised that there is nationwide Rogers Network outage. Customers with 2SV via SMS on a Rogers phone number won't be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, that will still function. If the customer does not have an email option, they may call in to have their 2SV reset so they can setup an email.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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