Outage in Central 1

Alert! INC151447 – Unable to View or Add Credential Accounts

Resolved Minor

December 15, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Please note we are currently experiencing issues with Credential Accounts on Desktop and Mobile App. Currently users will not be able to view their linked accounts or add new accounts. A ticket has been escalated to Aviso for review and Central 1 will provide an update by 10 a.m PT (1 p.m ET) on Friday, December 16. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Forge 2.0 Online Banking Central 1 Forge 2.0 Mobile Central 1 MemberDirect Retail (MDi/MDo)

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/16/2022 12:46AM

Aviso rolled back a release that was deployed on December 14th at 4 p.m. PT (7 p.m. ET) resolving their incident. Clients can now view or link a Credential Account.

INVESTIGATING over 1 year ago - at 12/15/2022 09:37PM

Please note we are currently experiencing issues with Credential Accounts on Desktop and Mobile App.

Currently users will not be able to view their linked accounts or add new accounts.

A ticket has been escalated to Aviso for review and Central 1 will provide an update by 10 a.m PT (1 p.m ET) on Friday, December 16.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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