Outage in Central 1

Alert! -INC151943 - Interac E-transfers error 910 and 914

Resolved Major

January 05, 2023 - Started over 1 year ago - Lasted 27 minutes
Official incident page

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Outage Details

Central 1 is observing Interac timeouts and errors 914 and 910 that are showing while users are sending and receiving E-transfers, starting at approximately 5:00 pm. PT (8:00 p.m. ET) today. Central 1 is actively investigating and will provide an update on or before 7:30 pm a.m. PT (10:30 p.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT)

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/05/2023 02:54AM

Please note services have been restored as of 6:45 pm PT (9:45 pm ET). An emergency EMT app restart was performed and that resolved the incident. Please contact Support if you experience any further issues.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING over 1 year ago - at 01/05/2023 02:28AM

Central 1 is observing Interac timeouts and errors 914 and 910 that are showing while users are sending and receiving E-transfers, starting at approximately 5:00 pm. PT (8:00 p.m. ET) today.
Central 1 is actively investigating and will provide an update on or before 7:30 pm a.m. PT (10:30 p.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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