Outage in Central 1

Alert! INC153074 - OAuth/2SV Login Unavailable

Resolved Minor
February 07, 2023 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Central 1 is aware that OAuth Login is currently down. Members will see a "HOST Timed Out" error. Please note that biometric login is unaffected on mobile app. Technical teams are investigating with high priority. We will provide an update by 2:30 pm PT (5:30 pm ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 Increased Authentication & Risk Engine (RSA) Central 1 Critical/High Priority Incident Alert Central 1 MemberDirect Retail (MDi/MDo) Central 1 Forge 2.0 Mobile Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Forge 2.0 Online Banking Central 1 Forge 2.0 Small Business Central 1 MemberDirect Small Business (MDSB)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/08/2023 12:45AM

Performance has remained stable. A post mortem will be provided in the next few weeks.

MONITORING 4 months ago - at 02/07/2023 10:32PM

OAuth service has been restored. We will continue to monitor system stability throughout the day.

INVESTIGATING 4 months ago - at 02/07/2023 10:24PM

C1 technical teams are fully engaged are working to restore service. We will provide our next update by 3:00 pm PT (6:00 pm ET).

INVESTIGATING 4 months ago - at 02/07/2023 09:34PM

Central 1 is aware that OAuth Login is currently down. Members will see a "HOST Timed Out" error. Please note that biometric login is unaffected on mobile app.

Technical teams are investigating with high priority.

We will provide an update by 2:30 pm PT (5:30 pm ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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