Alert! - INC153775 - RSA Service Slowness Impacts to Online Banking

RSA service performance and services have remained stable and returned to normal. But Central 1 will continue to monitor the servers and traffic. A post incident review will be provided in the coming weeks.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

RSA service performance has stabilized. Central 1 will continue to triage and monitor. Users who encounter errors should be able to try again.

We continue to investigate and will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

We are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. This is also causing intermittent issues with transactional 2SV failing.

We are actively investigating and an update will be provided by or before 2:00 p.m. PT (5:00 p.m. ET).

RSA service performance has stabilized. Central 1 will continue to triage and monitor. Users who encounter errors should be able to try again.

We continue to investigate and will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing.

We are actively investigating and an update will be provided by or before 11:30 a.m. PT (2:30 p.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2