INC158755 -- AccountPlus account activity unavailable on Mobile App

This incident has been resolved with the successful deployment of Release 693 on June 14. Thank you for your patience on this matter.

Please reach out to Digital Banking Support for any inquiries (Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2)

We are continuing to work on a fix for this issue.

Internal testing has been successful and the fix is on track for the upcoming Release 693 scheduled for Wednesday, June 14.

We will provide an update on or before Monday, June 12 if there are any changes.

Please reach out to Digital Banking Support for any inquiries (Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2)

C1's QA team continues to verify/test the fix and it is on track for core release 693 on June 14. The next update will be by Wednesday, May 31 at noon PT / 3 pm ET. Please reach out to Digital Banking Support for any inquiries.

We have identified the root cause and a fix has been applied. Currently it is with our QA Team for code review. The next update will be on or before Wednesday May 24, at 12 pm PT / 3 pm ET.

We are continuing to investigate this issue.

We are continuing to investigate this high priority issue and are getting closer to identifying the root cause. The next update will be on Friday, May 19 before 11 am PT / 2 pm ET. Thanks for your patience.

C1 continues to investigate, no additional information at this time. The next update will be by Tuesday, May 16 at (11 am PT/ 2 pm ET).

Please be advised that members are currently unable to view their AccountPlus (e.g. Collabria/Aviso) account activity via the Mobile App, tapping on the account is unresponsive. Desktop platform is not impacted. C1 is investigating with high priority and the next update will be provided before Wednesday, May 10 at (11 am PT / 2 pm ET)