Outage in Central 1

Alert! - INC162197 Interac Kamloops Data Center OUTAGE

Resolved Minor

June 10, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Please note that some Interac services are currently experiencing a network outage, this outage started after a power maintenance by their internet provider was performed and caused a disconnect to our Kamloops Data Centre. The following services are currently affected: All incoming Auto Deposits V3.4 and V3.5, EMT settlement, and OAS Admin. Note that Sending and Receiving E-transfers with Question and Answer are working. Both Network Teams are actively working together on resolving the outage. An update will be provide by or before 1:00 am PT (4:00 am ET) Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT)

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/10/2023 09:28AM

The connection to Interac has been stable since 11:49 pm PT / 2:49 am ET. The incident is resolved.

MONITORING 11 months ago - at 06/10/2023 07:32AM

Central 1 worked with Interac and our Data Center Technicians to restore Interac’s service in our data center resolving the incident.

All e-Transfer auto deposits were queued during the outage and have now been completed. OAS access is restored and e-Transfer settlements have been resolved.

During the outage, sending and receiving of regular e-Transfers was not impacted.

Central 1 and Interac will work on a postmortem within the next two weeks which we will post in the incident notice.

INVESTIGATING 11 months ago - at 06/10/2023 06:24AM

Please note that some Interac services are currently experiencing a network outage, this outage started after a power maintenance by their internet provider was performed and caused a disconnect to our Kamloops Data Centre. The following services are currently affected: All incoming Auto Deposits V3.4 and V3.5, EMT settlement, and OAS Admin. Note that Sending and Receiving E-transfers with Question and Answer are working. Both Network Teams are actively working together on resolving the outage.

An update will be provide by or before 1:00 am PT (4:00 am ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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