Outage in Certify
Certify Web Site Login
Resolved Minor
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Outage Details
Components affected
Certify Web Site LoginLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to investigate this issue.
Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.
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