Outage in ChannelAdvisor Page

Commerce Hub Connectivity Issues

Resolved Minor

May 19, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Commerce Hub is currently experiencing an issue affecting ChannelAdvisor’s ability to send product and order data. This issue affects the following integrations: Bluestem Drop Ship Bed Bath & Beyond Best Buy Drop Ship Dicks Sporting Goods Drop Ship HomeDepot Drop Ship Macy's Drop Ship QVC Drop Ship This alert will continue to be updated as we receive more information from Commerce Hub.

Components affected

ChannelAdvisor Page System ChannelAdvisor Page Fulfill: Orders & Fulfillment ChannelAdvisor Page Sell: Marketplaces, First Party & Webstores

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 05/19/2022 06:55PM

This issue is still ongoing, however our Engineering team has made a change that restores outbound (product update) communications to Commerce Hub for the affected integrations.

Inbound (order and fulfillment) communications remain affected for some customers. Commerce Hub is working to resolve this issue with high priority. This alert will be updated as more information is available.

INVESTIGATING almost 2 years ago - at 05/19/2022 04:40PM

Commerce Hub is currently experiencing an issue affecting ChannelAdvisor’s ability to send product and order data.

This issue affects the following integrations:
Bluestem Drop Ship
Bed Bath & Beyond
Best Buy Drop Ship
Dicks Sporting Goods Drop Ship
HomeDepot Drop Ship
Macy's Drop Ship
QVC Drop Ship

This alert will continue to be updated as we receive more information from Commerce Hub.

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