Outage in Chargebee

Avalara Taxation Issue

Resolved Major

April 29, 2022 - Started almost 2 years ago - Lasted 7 minutes
Official incident page

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Outage Details

We are experiencing degraded service levels from Avalara for the Ava Tax for Sales product. (https://status.avalara.com) Who is impacted: Merchants who have configured "Ava Tax for Sales" and have selected to use this for one or more tax regions on the taxes page Impact: At this time, your customers may face issues in signing up if you use the Ava Tax service for tax calculation. Renewals, activations, document syncs will be retried automatically once the service is restored.

Components affected

Chargebee Avalara Tax Calculation Service

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 04/29/2022 02:13AM

We are experiencing degraded service levels from Avalara for the Ava Tax for Sales product. (https://status.avalara.com)

Who is impacted: Merchants who have configured "Ava Tax for Sales" and have selected to use this for one or more tax regions on the taxes page

Impact: At this time, your customers may face issues in signing up if you use the Ava Tax service for tax calculation. Renewals, activations, document syncs will be retried automatically once the service is restored.

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