Outage in Chargebee

Spreedly is experiencing intermittent issues with core transactional API

Resolved Minor
January 05, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Spreedly is investigating an issue regarding intermittent core 500 errors impacting less than 1% of transactions. Spreedly users might get 5XX errors in their transactions. For more incident updates, please visit: https://status.spreedly.com/
Components affected
Chargebee Spreedly
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/06/2023 04:38AM

The issue has been resolved from Spreedly's end. Callback delivery may continue to experience delays, however the queue is now rapidly decreasing. They have estimated the queue to be caught up and current overnight. Any delayed or missed callbacks will be re-queued tomorrow.

They are still investigating to understand the specific causes of the incident and any residual impact. A post incident review will be published. For more incident updates, please visit: https://status.spreedly.com/

MONITORING over 1 year ago - at 01/05/2023 09:01PM

The issue has been mitigated from Spreedly's end that caused intermittent 500 errors on Spreedly's Core API and affected asynchronous transactions. Customers are no longer experiencing 500 errors.

Customers may continue to see a delay in callback delivery as the queue is consumed. Spreedly will continue to actively monitor the queue consumption.

INVESTIGATING over 1 year ago - at 01/05/2023 07:39PM

Spreedly is investigating an issue regarding intermittent core 500 errors impacting less than 1% of transactions. Spreedly users might get 5XX errors in their transactions. For more incident updates, please visit: https://status.spreedly.com/

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