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Resolved Texas - Inclement Weather - Rotating Power Outages
The Chargify Application itself is not affected and is functioning normally. However, due to inclement weather and critical rotating power outages in Texas, Live Support may be limited at times and longer than normal response times can be expected for support related issues.
Resolved reference.chargify.com api documentation unavailable
We are currently investigating an outage of our reference.chargify.com API documentation website. All other systems are operational.
Resolved Chargify.js issue
We are aware of an issue with the most recent release of Chargify.js. We are aware of the issue and are actively working to identify and resolve the problem.
Resolved Issues processing transactions with Square
We are aware of an issue processing certain payments through Square. Our Engineers are investigating the cause right now and we will provide an update shortly.
Resolved Third Party Data Integration Performance Degraded
Some third party data integrations may be experiencing delays due to Heroku outages.
Resolved Degraded Performance
At approximately 8:50AM Central Time, we received reports of degraded performance in the Chargify application. We are currently investigating, and will post another update as soon as we learn more.
Resolved Subscription Processing Paused
We have paused subscription processing while we investigate a potential issue. We apologize for any inconvenience and will post another update as soon as we learn more.
Resolved Application Unavailable
We are aware that the Chargify Application was unavailable or partially unavailable between 8:44am and 8:55am ET. The source of the outage has been identified and we are performing necessary maintenance to fully resolve the situation. Background payment processing and webhooks will be temporarily paused while we perform this maintenance.
Resolved Issues at Cloudflare causing potential disruption with our service providers
We are aware of a potential DNS outage at Cloudflare. Our core services are not affected, but some of our downstream providers may be affected, i.e. payment gateways. We are working to compile a list and further guidance.
Resolved API Access
We are currently investigating reports of a potential service interruption with the Chargify API. We apologize for any inconvenience and will post another update as soon as we learn more.
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