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Last known issue: 3 months ago
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Resolved Chatlio slash (/) commands broken
We are currently investigating an issue with Chatlio slash (e.g /chatlio end) commands in Slack. When commands are issued the Chatlio bot in Slack is posting incorrectly formatted data. Our engineering team is looking into this and we hope to resolve it ASAP.
Resolved Slack's API is experiencing problems
It seems Slack may be having problems, we've contacted them regarding these errors. This is causing errors when Chatlio tries to create channels. We will update you when we have more information.
Resolved Slack is experiencing problems.
Slack is currently down. For latest information check their status page. https://status.slack.com/
Resolved Slack bug causing users to be unwittingly added to chat channels
A Slack bug is causing users to unwittingly be invited to conversations. This is happening specifically with channels that are unarchived from a previous conversation. The user seems to be invited into the channel ~5 minutes after the chat has started. We have escalated the bug as a high priority with Slack's engineering team as the issue appears to be affecting all Chatlio users. We will update you here once we have more information. We’re sorry for any inconvenience this is causing.
Resolved Slack's API is experiencing problems
Slack is experiencing some issues across its app and API: https://status.slack.com/ This is affecting Chatlio downstream. We will continue to monitor and update once Slack has resolved the issue.
Resolved Slack's API is experiencing problems
Slack's API is experiencing degraded functionality which may affect your Chatlio livechat operation. You may see issues with incorrect "unattended chat" notifications or messages not delivered intermittently. We are monitoring the situation and will update this status page once the issues are resolved. For more info please visit: https://status.slack.com
Resolved Slack's API is experiencing problems
Slack's API is experiencing degraded functionality which may affect your Chatlio livechat operation. You may see issues with chat channels being unarchived/archived incorrectly or messages not delivered intermittently. We are monitoring the situation and will update this status page once the issues are resolved. For more info please visit: https://status.slack.com
Resolved Momentary downtime
Related to the earlier outage, we are going to restart our database services, we will be down for a small amount of time. <10min, but probably faster.
Resolved API response time slow
We are currently investigating why the api response time is slow. We may have some small periodic downtime in near future. We will keep you updated as we learn more. Thanks for your patience.
Resolved We just received downtime alerts ~15 minutes ago, and we are back up again. We will continue to investigate outage reasons.
This incident has been resolved.
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