Number of Incidents
0 outages
Since last incident
337 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Chatlio.
Minor · 11 months ago · lasted about 1 hour
Unexpected downtime, errors connecting to Slack API
We are currently experiencing a large portion of our API calls returning 500 status. We are investigating and will update as we learn more.
Minor · about 1 year ago · lasted 5 minutes
maintenance upgrade to new slack api
We have brief downtime now as we are releasing an update to new Slack API. Should be resolved shortly.
Minor · over 1 year ago · lasted less than a minute
Slack API is experiencing problems
Slack API is experiencing problems: https://status.slack.com/ As Chatlio depends on the Slack API, this affects the functionality of Chatlio, which can result in failed conversation status updates and dropped messages to/from visitors. We're monitoring the situation and will keep you posted
Minor · over 1 year ago · lasted less than a minute
Chat channels unexpectedly archiving
We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.
Minor · over 1 year ago · lasted 20 days
Chat channels not being created
It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.
Minor · over 1 year ago · lasted about 2 months
Operating hours not activating
We're currently investigating an issue with our Operating Hours scheduling function. We've had reports of schedules not activating. Our engineering team are investigating and will provide an update soon.
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