Outage in Chatlio

Chat channels not being created

Resolved Minor
March 09, 2022 - Started about 2 years ago - Lasted 20 days
Official incident page

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Outage Details

It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.
Components affected
Chatlio Chat Widget Chatlio API
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/09/2022 04:45PM

It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

Latest Chatlio outages

Slack issues - about 1 month ago
slack avatars not showing on widget - 3 months ago
Partial outage: sharing of files with livechat visitors - 5 months ago
Unexpected downtime, errors connecting to Slack API - over 1 year ago
maintenance upgrade to new slack api - almost 2 years ago

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