Outage in Cherwell

Neurons (feature) Automation - Service Degradation - NVU, UKU and MLU - SRE-163433

Resolved Minor

September 30, 2022 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

Select Neurons customers on the NVU, UKU and MLU environment using the Automation feature, people view, device view/action may be experiencing a degradation of the service. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/04/2022 05:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/03/2022 09:35PM

The issue has been identified and a fix is being implemented on the UKU landscape.

INVESTIGATING over 1 year ago - at 09/30/2022 03:48PM

NVU and MLU landscapes are back to normal, while we continue to work on UKU.

INVESTIGATING over 1 year ago - at 09/30/2022 09:55AM

Select Neurons customers on the NVU, UKU and MLU environment using the Automation feature, people view, device view/action may be experiencing a degradation of the service.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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