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Resolved Minor Degraded performance on Sunday (Web and Mobile)
On November 28th, before before 12 PM (GMT-5), we experienced a spike in traffic and URL crawling attempts that resulted in a temporary slow down of our application. Unfortunately, this also impacted a part of our backend infrastructure, causing increased response times for a few hours. We were able to mitigate and resolve the issue later during the day at around 3 PM (GMT-5), and we made further adjustments later at night at around 9:30 PM (GMT-5). Our engineering team is actively working on additional ways to mitigate and minimize the impact of such incidents in the future. We apologize for any inconvenience this may have caused for operations that were active throughout the day yesterday. Thank you for your understanding
Resolved Minor Network Gateway errors from our Cloud hosting provider
We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS. An update will be provided once we have more information.
Resolved Minor Notification system internal connectivity issues
We are currently investigating an connection issue to our notification system that manages sending email and SMS notifications.
Resolved Minor Network DNS errors from our hosting provider
Our cloud hosting provider seems to be experiencing some major service disruption. Our team has contacted them and we are actively looking into the service disruption.
Resolved Minor Exports to Files Server
Exporting itinerary data from the planner to our remote Files server is currently not possible.
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