Is Cigo Down?

Cigo Status is Operational

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Cigo Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
135 Days since last incident

Resolved Minor System outage

We are experiencing a system outage, and are investigating the issue.

5 months ago

Resolved Minor Customer tracker not accessible via links due to Google service outage

We have received reports of the short links are not correctly redirecting to the web tracker. We've investigated the issue and have determined that the 3rd party service we use to generate these short links (Google Firebase) is currently experiencing an ongoing outage. Their team has identified the problem and is currently working on implementing a fix. To read more about the outage from our vendor, please visit: For customers that have received a notification via Email, entering their phone number and access code on this page will allow them to track: We are actively monitoring the situation, and we apologize for the inconvenience.

5 months ago

Resolved Minor Degraded performance on Sunday (Web and Mobile)

On November 28th, before before 12 PM (GMT-5), we experienced a spike in traffic and URL crawling attempts that resulted in a temporary slow down of our application. Unfortunately, this also impacted a part of our backend infrastructure, causing increased response times for a few hours. We were able to mitigate and resolve the issue later during the day at around 3 PM (GMT-5), and we made further adjustments later at night at around 9:30 PM (GMT-5). Our engineering team is actively working on additional ways to mitigate and minimize the impact of such incidents in the future. We apologize for any inconvenience this may have caused for operations that were active throughout the day yesterday. Thank you for your understanding

7 months ago

Resolved Minor Network Gateway errors from our Cloud hosting provider

We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS. An update will be provided once we have more information.

10 months ago

Resolved Minor Notification system internal connectivity issues

We are currently investigating an connection issue to our notification system that manages sending email and SMS notifications.

about 1 year ago

Cigo Components Status

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time

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Frequently Asked Questions

Is Cigo down today?
Cigo seems to be up and running. We've updated the status 6 minutes ago.
I'm having issues with Cigo, but the status is OK. What's going on?
There are a few things you can try:
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