Never miss when your external dependencies are down. Instant notifications when there are outages.
Resolved Minor System outage
We are experiencing a system outage, and are investigating the issue.
We have received reports of the cigo.io short links are not correctly redirecting to the web tracker. We've investigated the issue and have determined that the 3rd party service we use to generate these short links (Google Firebase) is currently experiencing an ongoing outage. Their team has identified the problem and is currently working on implementing a fix. To read more about the outage from our vendor, please visit: https://status.firebase.google.com/incidents/yioFLgdcS81z3keW16n5 For customers that have received a notification via Email, entering their phone number and access code on this page will allow them to track: https://cigotracker.com/site/tracker-lookup/ We are actively monitoring the situation, and we apologize for the inconvenience.
Resolved Minor Degraded performance on Sunday (Web and Mobile)
On November 28th, before before 12 PM (GMT-5), we experienced a spike in traffic and URL crawling attempts that resulted in a temporary slow down of our application. Unfortunately, this also impacted a part of our backend infrastructure, causing increased response times for a few hours. We were able to mitigate and resolve the issue later during the day at around 3 PM (GMT-5), and we made further adjustments later at night at around 9:30 PM (GMT-5). Our engineering team is actively working on additional ways to mitigate and minimize the impact of such incidents in the future. We apologize for any inconvenience this may have caused for operations that were active throughout the day yesterday. Thank you for your understanding
Resolved Minor Network Gateway errors from our Cloud hosting provider
We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS. An update will be provided once we have more information.
Resolved Minor Notification system internal connectivity issues
We are currently investigating an connection issue to our notification system that manages sending email and SMS notifications.
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