Is Cigo Down?

Cigo Status is Operational

Latest Cigo Outages

Check the stats and details of the latest Cigo outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
87 Days since last incident

Minor Resolved · 3 months ago · lasted about 3 hours

DNS connectivity issues

Our platform is currently experiencing a partial outage. A portion of our users are fully impacted and are unable to access the platform, for other response times are slow, and the rest of our users are unaffected. The report from the Microsoft Azure team is as follows (as of 2022-09-07 1:05 PM EDT): Connectivity issues We are aware of connectivity issues to the Azure Portal and customers using Azure Front Door. We will provide more information as it is known. This message was last updated at 17:00 UTC on 07 September 2022

Minor Resolved · 3 months ago · lasted 38 minutes

Issues with routing and route optimization

The issue has been identified with one of our third party providers, and we are working with them to resolve it as soon as possible.

Minor Resolved · 10 months ago · lasted about 2 months

System outage

We are experiencing a system outage, and are investigating the issue.

Minor Resolved · 10 months ago · lasted about 2 months

Customer tracker not accessible via cigo.io links due to Google service outage

We have received reports of the cigo.io short links are not correctly redirecting to the web tracker. We've investigated the issue and have determined that the 3rd party service we use to generate these short links (Google Firebase) is currently experiencing an ongoing outage. Their team has identified the problem and is currently working on implementing a fix. To read more about the outage from our vendor, please visit: https://status.firebase.google.com/incidents/yioFLgdcS81z3keW16n5 For customers that have received a notification via Email, entering their phone number and access code on this page will allow them to track: https://cigotracker.com/site/tracker-lookup/ We are actively monitoring the situation, and we apologize for the inconvenience.

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Minor Resolved · about 1 year ago · lasted 4 months

Degraded performance on Sunday (Web and Mobile)

On November 28th, before before 12 PM (GMT-5), we experienced a spike in traffic and URL crawling attempts that resulted in a temporary slow down of our application. Unfortunately, this also impacted a part of our backend infrastructure, causing increased response times for a few hours. We were able to mitigate and resolve the issue later during the day at around 3 PM (GMT-5), and we made further adjustments later at night at around 9:30 PM (GMT-5). Our engineering team is actively working on additional ways to mitigate and minimize the impact of such incidents in the future. We apologize for any inconvenience this may have caused for operations that were active throughout the day yesterday. Thank you for your understanding

Minor Resolved · over 1 year ago · lasted 7 months

Network Gateway errors from our Cloud hosting provider

We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS. An update will be provided once we have more information.

Minor Resolved · over 1 year ago · lasted 9 months

Notification system internal connectivity issues

We are currently investigating an connection issue to our notification system that manages sending email and SMS notifications.

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Cigo seems to be up and running. We've updated the status 6 minutes ago. There have been 0 incidents in the last 24 hours.
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