Outage in Ciptex

TaskRouter is not cancelling tasks

Resolved Minor
March 24, 2023 - Started about 1 year ago - Lasted about 24 hours
Official incident page

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Outage Details

Twilio are currently investigating an issue with TaskRouter where a small number of Tasks are failing to cancel when the Task timeout is reached. We expect to be able to provide a further update in 1 hour or as soon as one becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/25/2023 06:32PM

The issue is resolved. No customer impacted.

INVESTIGATING about 1 year ago - at 03/25/2023 01:06AM

This is still under investigation by Twilio. We will provide a further update within the next 8 hours. We are not aware of any customer impacted by this incident.

INVESTIGATING about 1 year ago - at 03/24/2023 06:54PM

Twilio are currently investigating an issue with TaskRouter where a small number of Tasks are failing to cancel when the Task timeout is reached. We expect to be able to provide a further update in 1 hour or as soon as one becomes available.

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