Outage in Ciptex

5xx Errors for a Subset of Customers While Signing New Calls

Resolved Minor
April 03, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Twilio engineers are investigating errors while signing Voice calls with a STIR/SHAKEN passport. This is confined to a subset of customers. Twilio will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/03/2023 08:51PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 04/03/2023 07:52PM

Twilio engineers have identified the issue causing errors while signing Voice calls with a STIR/SHAKEN passport and are working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED about 1 year ago - at 04/03/2023 06:25PM

Twilio engineers have identified the issue causing errors while signing Voice calls with a STIR/SHAKEN passport and are working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 04/03/2023 05:11PM

Twilio engineers are investigating errors while signing Voice calls with a STIR/SHAKEN passport. This is confined to a subset of customers. Twilio will provide another update in 1 hour or as soon as more information becomes available.

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