Calls Failing

Calls appear to be fully operational but we are still monitoring the issue and identifying the overall cause.

A full post-mortem will be posted once the issue is deemed completely resolved.

Thanks for you patience.

Call operations appear to be mostly back to normal as the incident remains to be monitored.

We will update those concerned with a full post-mortem when the incident is deemed completely resolved.

The fix has been implemented and we are monitoring the results.

Call performance appears to now be improved but bear in mind it still be partially degraded.

Thanks for your patience.

We are moving closer to a fix and you may begin to see improved performance.

We can confirm that only app-based users are currently affected and those using SIP devices such as deskphones or ATA's should be unaffected.

Apologies again for the inconvenience.

Another update will follow shortly.

Thank you for your ongoing patience.

Unfortunately, the issue remains unchanged and performance is still degraded.

We will continue to update you as the incident develops.

We are continuing to work on a fix for this issue.

Our deepest apologies for this inconvenience.

A fix is still being implemented and performance is still degraded.

We will remain to keep you updated in the meantime.

Thanks for your patience.

A fix is still in the process of being implemented and therefore call performance is still degraded.

Please subscribe for further updates.

We have identified an issue affecting both incoming and outgoing calls.

The cause has been identified and a fix is being implemented currently.

Apologies for any inconvenience caused, we are working to resolve this as soon as possible.