Outage in Cirrus Insight

Log In Issues With Cirrus Insight '19 Sidebar and Gmail

Resolved Minor

May 02, 2023 - Started 12 months ago - Lasted about 4 hours
Official incident page

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Outage Details

The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account. The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.

Components affected

Cirrus Insight Gmail

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/02/2023 06:50PM

This issue has been resolved.

MONITORING 12 months ago - at 05/02/2023 04:27PM

A root cause has been identified and the issue corrected. The application is allowing users to log in without issue.

We will continue to monitor.

INVESTIGATING 12 months ago - at 05/02/2023 02:57PM

The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account.

The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.

Latest Cirrus Insight outages

Intermittent Dashboard and Side Panel Latency Issues - 3 months ago

Issues logging in to our '23 application and dashboard - 5 months ago

Gmail UI Issue - 6 months ago

Intermittent Dashboard and Sidebar Latency or Outage - 6 months ago

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