Number of Incidents
1 outages
Since last incident
20 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Citrix ShareFile.
Minor · 20 days ago · lasted about 3 hours
Some ShareFile EU customers were not able to access ShareFile
A fix has been implemented and we are monitoring the results.
Major · about 1 month ago · lasted about 2 hours
Users unable to Authenticate to ShareFile
Users are currently unable to authenticate into ShareFile. Engineering is investigating.
Minor · 2 months ago · lasted about 2 hours
HIPAA customers may be experiencing an issue when attempting to preview documents.
We are currently investigating this issue.
Major · 2 months ago · lasted about 1 hour
Account Provisioning and Upgrade Flows Unavailable
ShareFile has identified issues with internal services to that provision and update user accounts. We are working on restoring these features.
Major · 3 months ago · lasted 28 minutes
Document Previews is Unavailable for some HIPAA Customers
We have identified an issue with our backend systems for rendering documents. Currently working to correct the issue.
Major · 4 months ago · lasted 30 minutes
We are currently investigating this issue.
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