Citrix ShareFile

Citrix ShareFile Status

Citrix ShareFile had 2 problems in the last month.
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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 2 minutes ago

Last known issue: 20 days ago

Latest Incidents

Last 30 days

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Resolved Citrix Content Collaboration may be experiencing issues...

Impact: ShareFile customers may be experiencing issues with accessing download links and files through notifications. Current Status: Citrix Engineering is investigating the issue. At present there are no identifiable work arounds. Next Steps: A further update will be provided within 60 minutes.

Resolved Content Collaboration end-users may be experiencing issues

Impact: Citrix Content Collaboration experiencing issues in the US region that would impact end users. End-users affected would not be able to create custom workflows or use existing workflows Current Status: Citrix Engineering and the Cloud Operations team are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided within 30 minutes (no later than 8:55AM UTC).

Resolved Citrix Content Collaboration (ShareFile) EU customers experiencing issues

Impact: Citrix Content Collaboration (ShareFile) service is currently experiencing issues in EU regions. Impacted customers are seeing a Google Safe Browsing security alert while accessing or using Citrix ShareFile WebApp Services via Google Chrome, Firefox or Safari browsers. Current Status: We are currently investigating the issue. Citrix Engineering team is actively working on mitigation. Workaround: • Microsoft Edge and Internet Explorer are not affected by this issue. • Citrix Files for Windows, and Citrix Files for Mac are not affected. • Mobile Apps on iOS and Android are not affected Next Steps: Another update will be provided within the next 60 minutes.

about 2 months ago Official incident report

Resolved Citrix Content Collaboration (ShareFile) encountering delays with E-mail notifications.

Impact: Citrix Content Collaboration service is currently experiencing issues that would impact customers across all regions. Impacted customers would have encounter delays in E-mail notifications when using Citrix ShareFile. Current Status: We are currently investigating the issue. Citrix Engineering team is actively working on mitigation. Next Steps: Another update will be provided within the next 60 minutes.

Resolved Citrix Content Collaboration (ShareFile) EU customers experiencing authentication issues.

Impact: Citrix Content Collaboration (ShareFile) service is currently experiencing issues in EU regions. Impacted customers would be having authentication issues accessing or using Citrix ShareFile. Current Status: We are currently investigating the issue. Citrix Engineering team is actively working on mitigation. Next Steps: Another update will be provided within the next 60 minutes.

Resolved Citrix ShareFile customers may be experiencing issues.

Impact: Citrix Content Collaboration service is currently experiencing issues that would impact a subset of customers in the US region. Impacted customers would have issues accessing or using Citrix ShareFile. Current Status: We are currently investigating the issue. Citrix Engineering team is actively working on mitigation. Next Steps: Another update will be provided within the next 60 minutes.

Resolved Citrix Content Collaboration may be experiencing issues...

Citrix Content Collaboration service is currently experiencing issues that would impact a subset of customers in the US region. Impacted customers would have issues accessing or using Citrix ShareFile. We are currently investigating the issue. Citrix Engineering team is actively working on mitigation. Another update will be provided within the next 60 minutes.

Resolved Citrix Content Collaboration may be experiencing issues...

Decryption in the email function is down on all accounts leveraging non-US based storage zones. Customers are able to send, but not decrypt emails. Citrix Engineering teams are investigating the issue. Another update will be provided within the next 60 minutes.

Resolved Citrix ShareFile U.S. Region customers reporting latency issues.

Impact: A subset of Citrix ShareFile customers in the US region are experiencing performance issues when uploading/downloading files or navigating through the application. Current Status: The Citrix Engineering team is investigating the issue and no available workarounds are available at this time. Next Steps: Next update will be provide by 00:15 UTC or sooner.

Resolved Citrix ShareFile may be experiencing issues...

Citrix ShareFile is currently experiencing issues affecting users ability to access ShareFile. We are currently investigating the issue. Another update will be provided within the next 60 minutes.

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