Outage in Clearhaus

Transaction gateway: Network instability impacting authorizations and voids

Resolved Minor

June 20, 2022 - Started almost 2 years ago - Lasted 6 minutes
Official incident page

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Outage Details

In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids. No other transaction type was affected. Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.

Components affected

Clearhaus Gateway API (gateway.clearhaus.com)

Latest Updates ( sorted recent to last )

INVESTIGATING almost 2 years ago - at 06/20/2022 07:59AM

In the time span 2022-06-20T06:43:04Z - 2022-06-20T06:49:55Z we experienced connection resets and timeouts upstream towards Visa and Mastercard for approximately one third of authorizations and voids.

No other transaction type was affected.

Our investigations show no structure in the errors so far. We are conducting further investigations in an attempt to understand this.

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