Outage in Clearhaus

Transaction gateway: Increased error rate for Visa cards

Resolved Minor

October 14, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We see an increased error rate for a small number of Visa BINs and have identified the issue. It is affecting 0.14% of the Visa authorizations sent upstream. The issue started at 2022-10-14T10:00:00Z. The incident has been communicated upstream to relevant parties. We are currently implementing a solution to work around the issue.

Components affected

Clearhaus Gateway API (gateway.clearhaus.com)

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/14/2022 01:26PM

Creating a workaround for the issue is unfortunately not possible as the received values are sufficiently malformed.

The issue has been escalated at Visa.

We are monitoring the issue.

IDENTIFIED over 1 year ago - at 10/14/2022 11:51AM

We see an increased error rate for a small number of Visa BINs and have identified the issue. It is affecting 0.14% of the Visa authorizations sent upstream. The issue started at 2022-10-14T10:00:00Z.

The incident has been communicated upstream to relevant parties. We are currently implementing a solution to work around the issue.

Latest Clearhaus outages

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Mastercard disruption for authorizations and credits - 10 months ago

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