Outage in Clearhaus
Intermittent service disruption for authorizations, voids and Mastercard credit transactions
Resolved Major
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Outage Details
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)Latest Updates ( sorted recent to last )
We haven't observed any failures towards our upstream service provider since 2023-04-30T16:58:27Z.
We are observing intermittent problems with an upstream service provider. It started around 2023-04-30T16:13:36Z. Our clients receive status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Neither debits, captures, refunds, nor Visa credits were impacted.
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