Check the stats and details of the latest Clerk.io outages and issues
Minor Resolved · started 4 months ago
We experienced major instability and slowdown in our Storage Zone 4 from 9:28 to 10:01 CET, around 4% of our customers have been impacted. They have experienced instability in performance, in a period of around 5 minutes Storage Zone 4 has been unreachable while the needed reboot happened to gain full stability and performance back. The issue is fully resolved and our Storage Zone 4 has full performance and stability back. We have identified the issue and implemented a solution to prevent this from happening in the future. We apologize for the inconvenience.
Minor Resolved · started 4 months ago
We have experienced a full API outage with a duration of 7 minutes from 23:30 to 23:37 CET. The issue was identified quickly and resolved within minutes. Our cloud hosting provider AWS experienced a physical hardware failure that crashed one of our core system databases, their recovery protocol detected the issue fast and replaced our affected core system database with a replica that took its place in our system infrastructure, and the issue was resolved in less than 7 minutes, After the issue was resolved we monitored the situation and ensured that performance and stability were fully recovered. Due to this issue, we are looking into a solution that will prevent an outage like this in the future. We are sorry for the hiccup and hope you have a great day now that this has been resolved.
Minor Resolved · started 11 months ago
We are currently investigating this issue.
Minor Resolved · started about 1 year ago
Our API is not responding. We are investigating the issue and will return here within minutes when we know more.
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Minor Resolved · started over 1 year ago
Full API Outage
We are experiencing a full API outage and will get back shortly with further details...
Minor Resolved · started about 2 years ago
We just had a quick slowdown and outage lasting a few minutes. We had a single datastore that became a bottleneck due to several complex high-volume queries. Normally we have automated systems to handle such events but this time the servers CPU hit 100% immediately which prevented the automated systems from executing fast enough. Our operations team immediately started to fix the issue manually and within minutes we were back up. We apologize for the issue and wish you all a fantastic Black Friday!
Minor Resolved · started over 2 years ago
Higher API Response Time
We are currently experiencing a high load of complex queries which has increased our API response time. We are spinning up new API instances to handle the increased load complexity and tries to redirect the complex traffic to dedicated API servers to ensure normal users have the right response time.
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