Outage in Clever

Logins into Chromebook Devices

Resolved Minor

October 19, 2022 - Started over 1 year ago - Lasted 16 days
Official incident page

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Outage Details

Clever is currently investigating reports of logins failing for some users into Chromebook devices. We will provide regular updates as we troubleshoot further.

Components affected

Clever Single Sign-On

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/04/2022 07:32PM

Chrome has released a fix for Chromebook logins failing with installed PWAs. To resolve this, please update Chromebooks to the latest ChromeOS.

IDENTIFIED over 1 year ago - at 10/27/2022 09:05PM

Chromebook logins are failing under ChromeOS versions 101-106 with any installed PWA. To mitigate this until Chrome provides a fix, removing all installed PWA Extensions or updating settings to not delete user data between logins should resolve login issues.

IDENTIFIED over 1 year ago - at 10/25/2022 05:31PM

Chromebook logins are failing under ChromeOS versions 101-106 with the installed extension Zoom PWA. To mitigate this until Zoom or Chrome provides a fix, removing the Zoom PWA Extension or updating settings to not delete user data between logins should resolve login issues.

INVESTIGATING over 1 year ago - at 10/21/2022 11:51PM

Chromebook logins are failing under ChromeOS versions 101-106 with installed extensions including the Zoom PWA. To mitigate this until a fix is forthcoming, removing the Zoom PWA Extension or rolling ChromeOS back to v100 may resolve login issues.

INVESTIGATING over 1 year ago - at 10/19/2022 09:55PM

Clever is currently investigating reports of logins failing for some users into Chromebook devices. We will provide regular updates as we troubleshoot further.

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