Outage in CleverTap
We are experiencing downtime on our Europe SDK endpoint
Resolved Major
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Outage Details
Components affected
CleverTap SDK IngestionLatest Updates ( sorted recent to last )
This incident has been resolved and SDK ingestion has resumed to normal.
We have deployed the changes and currently monitoring the system.
We will observe this for some time before closing the incident.
The issue has been identified and a fix is being implemented.
We will update the progress in the next few minutes.
We are continuing to work with the Amazon AWS team to get the system back to normal.
Currently, this issue has affected the ingestion in the Europe region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.
We will provide further updates in 30 minutes.
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