Outage in CloudSigma

[All] Unavailable credit card payments

Resolved Minor
March 10, 2023 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We would like to inform you of an ongoing issue with our payment gateway. Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete. Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption. Our 24/7 live support team is available for future assistance on the matter. We will post an update as soon as we have any news or resolution to the payments issue.
Components affected
CloudSigma <a href="https://mnl.status.cloudsigma.com"> Manila Cloud</a> CloudSigma <a href="https://per.status.cloudsigma.com"> Perth Cloud</a> CloudSigma <a href="https://fra.status.cloudsigma.com"> Frankfurt Cloud</a> CloudSigma <a href="https://statuscloud.servecentric.com"> Dublin Cloud</a> CloudSigma <a href="https://tyo.status.cloudsigma.com"> Tokyo Cloud</a> CloudSigma <a href="https://mnl2.status.cloudsigma.com"> Manila 2 Cloud</a> CloudSigma <a href="https://zrh.status.cloudsigma.com"> Zurich Cloud</a> CloudSigma <a href="https://gva.status.cloudsigma.com"> Geneva Cloud</a> CloudSigma <a href="https://sjc.status.cloudsigma.com"> San Jose Cloud </a> CloudSigma <a href="https://crk.status.cloudsigma.com/"> Clark Cloud</a> CloudSigma <a href="https://ruh.status.cloudsigma.com"> Riyadh Cloud</a> CloudSigma <a href="https://status.cloud.hydro66.com/"> Boden Cloud</a> CloudSigma <a href="https://wdc.status.cloudsigma.com"> Washington DC Cloud</a>
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/11/2023 08:16PM

We would like to inform you that the ongoing issue with our payment gateway has been successfully resolved.

Our credit card payments gateway provider has fixed the issues with processing new payments. All credit card payments working as intended.

INVESTIGATING 3 months ago - at 03/11/2023 12:30PM

Our payment gateway is still experiencing perturbations in processing payments. Some credit card payments might be able to pass, but some might fail to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.

MONITORING 3 months ago - at 03/11/2023 05:37AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 03/10/2023 09:59PM

We would like to inform you of an ongoing issue with our payment gateway.

Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.

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