Outage in Cloudsmith

Elevated Processing Errors - Malware Scans

Resolved Minor

May 16, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're experiencing an elevated level of processing errors and are currently looking into the issue. Users may see intermittent failures during malware scans which cause packages to fail to sync successfully. The affected packages can be retried manually and should complete on a subsequent attempt. Users may experience increased sync times while our engineers work to mitigate the incident.

Components affected

Cloudsmith Backend Processing

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/16/2023 05:30PM

This incident has been resolved.

MONITORING 11 months ago - at 05/16/2023 04:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/16/2023 04:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/16/2023 02:36PM

We're experiencing an elevated level of processing errors and are currently looking into the issue.

Users may see intermittent failures during malware scans which cause packages to fail to sync successfully. The affected packages can be retried manually and should complete on a subsequent attempt.

Users may experience increased sync times while our engineers work to mitigate the incident.

Latest Cloudsmith outages

Performance degradation in US-East region - 5 days ago

Frontend Performance Issues - about 1 month ago

Elevated error rates and timeouts for packages - about 2 months ago

Slowness in UI (Performance Issue) - about 2 months ago

Monitoring on-going performance in EU-West - 2 months ago

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