Outage in Cloudways

Digital Ocean SGP1 Network Connectivity Issues

Resolved Minor
January 29, 2023 - Started about 1 year ago - Lasted 3 months
Official incident page

Need to monitor Cloudways outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cloudways, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating reports of network related problems in the Digital Ocean SGP1(Singapore Region). This may cause issues with the connectivity to droplet, applications hosted on these servers will see slowness etc. Our team is coordinating with the Digital Ocean team to get the issue resolved on priority.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/04/2023 12:20PM

This has been resolved from Provider.

MONITORING about 1 year ago - at 04/10/2023 04:28AM

Update for APAC region subsea fiber repairs:
We continue to await the fiber fault repairs and make traffic routing changes when available for better performance. We expect the situation to continue to improve over the coming month as crews continue and complete work.

MONITORING about 1 year ago - at 03/15/2023 03:50PM

The DigitalOcean team is still observing recurring incidents that are affecting customer resources in the APAC region. As a result, some users in this area may be experiencing packet loss and increased latency. The team is actively monitoring the situation and implementing traffic routing changes as needed to alleviate the congestion. We regret any inconvenience caused and will keep our customers informed by providing updates as the situation develops.

MONITORING about 1 year ago - at 03/02/2023 11:50AM

Customers in SGP1 region may still experience periodic performance and connectivity issues until restoration efforts are completed by upstream providers for the undersea cable cuts (fiber faults) in the APAC region.
Full repair is expected to take multiple weeks. We will continue to communicate any updates we receive, appreciate patience from our valued customers.

MONITORING about 1 year ago - at 02/04/2023 04:24PM

According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues.
While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region.
Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.

MONITORING about 1 year ago - at 02/04/2023 04:22PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/04/2023 04:14PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/04/2023 04:01PM

According to a recent update from upstream provider, users can launch servers in Singapore region. The technical team at Digital Ocean has made some routing changes to solve the connectivity issues.
While this issue is being resolved completely, some users may experience performance and connectivity issues due to the packet loss and latency caused by APAC region.
Meanwhile, we have no ETA but we will inform you as soon as we have an update. We apologize for the inconvenience.

INVESTIGATING about 1 year ago - at 01/30/2023 04:47AM

We are in close coordination with DigitalOcean backend team as they are working to mitigate the issues. We apologize for the inconvenience and thank you for your patience and continued support.

INVESTIGATING about 1 year ago - at 01/29/2023 10:22AM

We are investigating reports of network related problems in the Digital Ocean SGP1(Singapore Region). This may cause issues with the connectivity to droplet, applications hosted on these servers will see slowness etc. Our team is coordinating with the Digital Ocean team to get the issue resolved on priority.

The easiest way to monitor Cloudways and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime