Outage in Coda

Partial outage of pack requests from clients

Resolved Major

February 26, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved. A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/26/2023 09:10PM

We've verified that the issue is resolved with our workaround in place.

MONITORING about 1 year ago - at 02/26/2023 08:38PM

We've rolled out a workaround for the CloudFront issue and monitoring to see if it fixes the issue.

INVESTIGATING about 1 year ago - at 02/26/2023 05:23PM

We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved.

A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.

Latest Coda outages

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Site-wide outage - 6 months ago

Investigating user reports of being unable to access docs - 11 months ago

Intermittent failures - 11 months ago

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